SHIPPING
ORDER PROCESSING *BEFORE DESPATCH* 3-5 BUSINESS DAYS
AFTER WHICH, YOU WILL RECEIVE YOUR SHIPPING CONFIRMATION WITH TRACKING
Q. How long does shipping take.
Please allow 1 - 4 days to process your order
Shipping takes 1-5 BUSINESS days. (10-14 BUSINESS days during high volume times)
Please note: All AUstralian orders will be sent via express or standard Post.
also Once your order is sent you’ll receive a tracking number. .
Q. How do I change or cancel my order?
Every purchase is a final sale.
Q. Can I return or exchange an item?
Exchanges are acceptable for any damaged product. If you have received any damaged items, you must contact us via email at info@ruvecosmetics.com within 48 hours of receiving the damaged products with pictures of the damages.
We do not accept any open products for unsanitary reasons.
Q. My item was stolen, How can I get a refund?
Unfortunately, We are not responsible for lost or stolen items.
Q. I gave an incorrect address, Can I get a refund?
We are sorry to inform you, If you provided an incorrect address at checkout, a refund will not be granted
Q. What method is used for shipping?
All packages are shipped via Australia Post and external shipping partners.
Q. Do you ship internationally?
Yes we do. .
Q. I am an international customer. Do I have to pay customs and taxes?
Items shipped outside of Australia may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by ruvè Cosmetics.
In addition, we are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Australia Post to the local carrier in your country or air and ground transportation strikes of delays once the package has exited Australia.
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.